Privacy Policy

Elanworth Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Post

27 Old Gloucester Street, LONDON, WC1N 3AX, GB

Telephone

020 8158 3955

Email

info@elanworthuk.local

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·   Names and contact details

·   Addresses

·   Survey data of the property, such as photograph or detailed about existing features

·   Applicants entitlement to certain benefit to determine their eligibly for govt funded schemes.

·   Date of birth

We collect or use the following information for the operation of customer accounts and guarantees:

·   Names and contact details

·   Addresses

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

·   Names and contact information

We collect or use the following information for service updates or marketing purposes:

·   Names and contact details

·   Addresses

·   IP addresses

·   Website and app user journey information

We collect or use the following information for research or archiving purposes:

·   Names and contact details

·   Addresses

We collect or use the following information to comply with legal requirements:

·   Identification documents

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

·   Consent

·   Contract

·   Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

·   Consent

·   Contract

·   Legal obligation

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

·   Consent

·   Contract

·   Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

·   Consent

·   Contract

·   Legal obligation

Our lawful bases for collecting or using personal information for research or archiving purposes are:

·   Consent

·   Contract

·   Legal obligation

Our lawful bases for collecting or using personal information for legal requirements are:

·   Consent

·   Contract

·   Legal obligation

Where we get personal information from

·   People directly

How long we keep information

We are required to retain the applicant and installation data for up to 7 years for govt funded work and for insurance purposes up to 25 years.

Who we share information with

Other organizations

·   Insurance companies

·   Relevant regulatory authorities

·   External auditors or inspectors

·   Organisations we’re legally obliged to share personal information with

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated

26 April 2024